Helping you to make the most of your Prudential Teachers AVCs

Privacy Notice

1. Introduction

You have certain rights in relation to your data, including the right to object to processing on legitimate interests, profiling (including the use of customer and similar audiences), and direct marketing. At any time, you can exercise your rights by contacting us and letting us know.

For further details about our processing and your rights, please see below.

2. About our site

Our website enables people, mainly education professionals to request independent advice and quotes on mortgages and insurances.

3. How our site works

If you would like to request and receive quotes or advice for a product, please complete and submit our web form. Once we have received your request, one of our independent mortgage advisers will contact you to find out a little bit more about your circumstances and then start to recommend the most suitable products and deals.

You are under no obligation to purchase any product or service and you will not be charged for the initial consultation.

4. About us

Teachers Mortgages is a trading style of Teachers Financial Planning Ltd a leading firm of independent financial advisers who have specialised in providing financial advice to teachers since 2011.

We are known mainly for our free teachers retirement planning seminars but also offer impartial advice on mortgages and insurance for teachers too. We’ll help you find the lowest cost deal over the term selected and coach you to clear your mortgage off and build your funds for retirement.

For the purposes of the General Data Protection Regulation (GDPR), Teachers Financial Planning Ltd is the controller in relation to your data.

We are registered as a controller with the UK Information Commissioner’s Office (ICO) under registration number: Z2662669.

Teachers Financial Planning (Firm Registration Number 552276) is an appointed representative of LJ Financial Planning Ltd who are authorised by the Financial Conduct Authority (Firm Registration Number 429142)

5. What data we collect and how

If you choose to complete our web form in order to request quotes or advice you will be asked for details in regards to who you are, how old you are, how we can contact you along with product specific questions to allow us to fulfil the service request.

We will also store Internet Protocol (IP) addresses and date / time stamps in relation to your request.

6. How we use your data

We use your data in the following ways:

1. a) To provide you with the general financial advice you have requested.
2. c) To email you in the future about similar products and services. You will always be given an opportunity to opt-out of such messages before we send them, and we will not send such messages if you have opted out.
3. d) To create custom and lookalike/similar audiences.

We work with Facebook, Google and other advertising platforms to reach our customers. When doing this your data, along with other data, may be used to create a custom audience. This process helps us identify other like minded people who may also be interested in our services, which helps make our advertising more relevant to the people seeing it.

1. e) We work with a number of suppliers, who process data on our behalf. These include cloud storage providers, email service providers, web hosting companies and technology companies who provide data validation services.

We have appropriate contracts in place with such suppliers to ensure the protection and confidentiality of data.

7. Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. At the bottom of this policy, we have included a table, setting out what cookies we use, and the purpose for which we use them.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.aboutcookies.org or http://www.allaboutcookies.org .

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout .

8. Transferring your data

We do not transfer your data from this website outside of the European Economic Area (EAA).

9. Storing your data

We have a data retention policy, which clearly sets out how long we keep data for, and for what reasons.

We will keep your data only for as long as is necessary to fulfil the purpose/s for which it was collected in the first place, i.e. as set out in this notice.

For example:

• We will keep your request for advice for 7 years after you make the request to enable us to resolve any queries from product providers should they arise, and to satisfy regulatory requirements.
• If you haven’t opted out of receiving marketing from us, we will keep your details and send you emails, until such time as you don’t engage with our emails for a period of 12 consecutive months.

10. Legal basis for processing and storing your data

This notice sets out how we use your data. Under the GDPR, controllers must have a valid lawful basis for each processing activity that they undertake. This section sets out our lawful basis for each activity.

Activity	Lawful basis under GDPR	Your Rights
To connect you with relevant Service Providers	Consent	To withdraw your consent, as explained below
The automated decision-making explained above	Legitimate Interest	You have the right to object to processing based on legitimate interests
Using and sharing IP addresses	Legitimate Interest	You have the right to object to processing based on legitimate interests
To call you to confirm your details or requirements	Consent	To withdraw your consent, as explained below
Sharing call recordings with Service Providers	Legitimate Interest	To object to processing based on legitimate interests
To email you about similar products and services	Legitimate Interest	To object to processing based on legitimate interests. You also have the right to object to direct marketing
To create custom and lookalike/similar audiences	Legitimate Interest	You have the right to object to processing based on legitimate interests
Receiving data from Service Providers	Legitimate Interest	You have the right to object to processing based on legitimate interests

 

11. Your Rights

Under the GDPR, you have a number of rights. In relation to our site, and the service that we provide, those rights are set out in the table above. We further explain these rights, and your other rights, below.

• Right of access – You have the right at any time to ask us for a copy of the personal information that we hold about you, and to check that we are lawfully processing it.
• Right of rectification – If personal information that we hold about you is not accurate or is out of date and requires amendment or correction you have a right to have the data rectified or completed.
• Right of erasure – In certain circumstances, you have the right to request that personal information we hold about you is erased (e.g. if the information is no longer necessary for the purposes for which it was collected or processed).
• Right to object to or restrict processing – In certain circumstances, you have the right to object to our processing of your personal information. For example, if we are processing your information on the basis of our legitimate interests, and there are no compelling legitimate grounds for our processing which override your rights and interests.
• Right of data portability – In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format.
• Right to withdraw consent – In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.

12. Contacting Us

If you have any questions regarding this notice, or any questions relating to data protection or privacy, you can contact us in writing at:

The Data Protection Officer
Teachers Financial Planning Ltd
St James Business Centre
Wilderspool Causeway
Warrington
Cheshire
WA4 6PS

Cookies we use

Cookie	Purpose
Universal Analytics (Google)	These cookies collect information about how visitors use our website. We use the information to compile reports and to make improvements. The cookies collect information in an anonymous form, including where visitors have come to the website from and the pages they visited. To opt-out:https://tools.google.com/dlpage/gaoptout
Taboola Retargeting	These cookies are used to tailor Taboola adverts to a user’s previous viewing habits. For instance, if you have previously visited our page, you may then see other adverts related to that product or service. Taboola is an ad network that shows sponsored content, usually as links below the article on major news sites.
Outbrain Retargeting	These cookies are used to tailor Outbrain adverts to a user’s previous viewing habits. For instance, if you have previously visited our page, you may then see other adverts related to that product or service. Outbrain is an ad network that shows sponsored content, usually as links below the article on major news sites.
Adwords Retargeting (Google	These cookies are used to adjust the targeting of our paid search and display advertising to show ads to users who have previously been to our sites and/or engaged with our page such as completing a form. They contain no personal information.
DoubleClick Retargeting	These cookies are used to adjust the targeting of our display advertising to show ads to users who have previously been to our sites and/or engaged with our page such as completing a form. They contain no personal information.
Taboola Conversion Tracking	These cookies measure ad conversions and optimise spend for advertising campaigns served on Taboola.
Outbrain Conversion Tracking	These cookies measure ad conversions and optimise spend for advertising campaigns served on Outbrain.
Adwords Conversion Tracking	These cookies measure when a user has completed an action on site such as completing a form. They contain no personal information.
Bing Conversion Tracking	These cookies measure when a user has completed an action on site such as completing a form. They contain no personal information.
DoubleClick Conversion Tracking	These cookies measure when a user has completed an action on site such as completing a form. They contain no personal information.
Facebook Pixel	These cookies measure ad conversions, optimise and build audiences for advertising campaigns served on Facebook. To opt-out:https://www.facebook.com/policies/cookies/ .
Twitter Pixel	These cookies measure ad conversions and optimise advertising campaigns served on Twitter. To opt-out: https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads
LinkedIn Pixel	These cookies measure ad conversions, optimise and build audiences for advertising campaigns served on LinkedIn. To opt-out:https://www.linkedin.com/legal/cookie-policy